The authors identify six changes that would help brokers nationwide enroll more people going forward, including: 1) easy-to-use directories; 2) improved, hands-on broker training; 3) improved IT systems; 4) compensation for enrolling low-income individuals and families in Medicaid; 5) marketplace customer support tailored for the broker community; and 6) ongoing monitoring of broker-assisted enrollment to identify problems or barriers more quickly.
About the Grantee
The Urban Institute is a nonprofit, nonpartisan policy research and educational organization that examines the social, economic and governance problems facing the nation. For more information, visit www.urban.org. Follow the Urban Institute on Twitter www.urban.org/twitter or Facebook www.urban.org/facebook. More information specific to the Urban Institute’s Health Policy Center, its staff, and its recent research can be found at www.healthpolicycenter.org.
About the Center on Health Insurance Reforms
The Center on Health Insurance Reforms at Georgetown University’s Health Policy Institute is a nonpartisan, expert team of faculty and staff dedicated to conducting research on the complex and developing relationship between state and federal oversight of health insurance markets. For more information visit chir.georgetown.edu.