Frontline health care workers—a category that includes nursing assistants and several types of technicians—are more satisfied at work when they receive supervisor support and participate in team-based work practices.
Health care organizations traditionally see their frontline workers (FLWs) as expendable. However, as the U.S. population ages and demand for health services climbs, FLWs’ cost-effectiveness makes them increasingly valuable.
High-performance work practices (HPWP) are bundles of mutually reinforcing work policies that promote worker satisfaction and increase organizational performance. The study presented here examined two “subsystems” of HPWP: staff motivation and frontline empowerment. Specifically, the authors hypothesized that when health care organizations instituted the two subsystems, there wo