Patient Experience

Messaging for Health Plans

This tool provides messaging to explain patient experience measurement and reporting efforts to health plans, the benefits of such programs, and enlist plans’ support for patient experience measurement and reporting.

Patients are the best source of information about their experiences in the doctor’s office, and using patient surveys allows the measurement of whether care is patient-centered—one of six essential aims for achieving high-quality health care, according to the Institute of Medicine.

"Patient Experience: Messaging for Health Plans" is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.