In 2002, staff from CAB Health and Recovery Services, an addiction treatment agency, wrote two case studies describing the agency's process for improving the quality of its group therapy and outpatient services.
Staff from Paths to Recovery: Changing the Process of Care for Substance Abuse Programs™, a national program of the Robert Wood Johnson Foundation (RWJF), used the case studies as a technical assistance resource for grantees and professionals in the substance abuse field.
Project staff produced two case studies:
- Standardizing Group Therapy Based on Common Client Needs for Treatment describes the process CAB went through to learn why clients relapse and how to improve outcomes.
- Outpatient Services: Improving Client Wait Times, No Show Rates, and Related Systems describes how CAB identified system glitches at the agency that prevented access to care and sought to correct them.