William Beaumont Hospital, Royal Oak Campus

Straight Back Triage

Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual cue to staff that the patient is waiting to be seen. This new policy involved a major change in emergency department (ED) staff culture, so involving staff early in the process was important for a successful implementation.