St. Joseph's Hosptial & Medical Center

The hospital developed a comprehensive diversion reduction plan to improve efficiency of hospital discharges and identified a team of individuals to oversee implementation of the plan. The plan sets guidelines for calling a “capacity code,” which triggers the implementation of protocols to quickly discharge eligible patients.

The Diversion Reduction Plan requires coordination and cooperation between multiple departments in the hospital. Staff in these departments were educated about the procedures in the new plan and their roles and responsibilities.