Improved Website Helps Consumers Navigate Health Care System

During 2002 and 2003, staff at the National Health Law Program's Los Angeles office created a public information website intended to help consumers navigate the health care system, deal with insurance coverage issues and advocate for themselves when problems arise.

The National Health Law Program is a national public interest law firm that works to improve health care for the working and unemployed poor, minorities, the elderly and people with disabilities.

Key Results

Project staff:

  • Circulated a short news item titled "Understanding Health Claims."

  • Sent 75 postcards about the website (January/February 2003) to publishers of health insurance plan newsletters, schools of public health and selected contacts from the Congressional yellow book.

  • Submitted to 19 Internet search engines.

  • Mailed out two print newsletters featuring selected content from the site.