Tailoring Immunization Registry Technology to Its Users' Needs in Santa Clara, Calif.

Located in the heart of high-tech Silicon Valley, Calif., the Santa Clara County IRIS made a concerted effort to ensure that the new technology of a registry not only met the needs of its users—the 231 practices, clinics, medical groups and hospitals who administer early childhood immunizations—but also added value to each provider's operations.

IRIS staff analyzed each provider's office work flow and developed a plan for improving the flow and immunization practices.

Although progress bringing all providers on board with the registry was slow, user satisfaction was high.