Systems that Track Case Outcomes May Prove a Hard Sell in Bare-Budget Times

During 1998 and 1999, Family Service America (FSA) developed both a bi-weekly newsletter on child and family issues and a database to track and evaluate outcomes, allowing family service agencies to compare their performances and demonstrate their effectiveness in the field.

In October 1988, during the project, Family Service America merged with the National Association of Homes and Services for Children (NAHSC), a child advocacy group, to form the Alliance for Children and Families (Alliance).

Key Results

  • Family Services America launched a newsletter covering child and family issues in June 1998.

  • The Effective Practices steering committee released the first set of outcomes and indicators for child welfare agencies in October 1999.