Finding Ways to Educate and Counsel Medicare Consumers

Assessment of community-based chronic care initiatives and development of a strategic plan
    • August 1, 1998

In 1997, researchers from Georgetown University assisted the Robert Wood Johnson Foundation (RWJF) in identifying how RWJF could help organizations strengthen consumer information and education initiatives that would be undertaken in local communities to help residents understand changes in options under the implementation of Medicare+Choice.

Key Results

  • A report to RWJF identified five options that it should consider in its effort to strengthen consumer education and information efforts, particularly related to the implementation of Medicare+Choice:

    • Develop and test information and educational materials.
    • Establish clearinghouse/resource centers related to beneficiary information and education.
    • Assist with developing an infrastructure for consumer education, particularly at the community level.
    • Develop training programs for community organizations.
    • Support specific research and evaluation projects, including:
      • A national clearinghouse on consumer education and counseling for Medicare beneficiaries.
      • A multi-year demonstration project that would support infrastructure development in local communities.