Assistant Vice President, Operations



The Robert Wood Johnson Foundation (RWJF; the Foundation), located in Princeton, N.J., is the largest philanthropy in America dedicated solely to health. Since 1972, we have been providing funding, assistance, and research for projects and programs to help people, their families, and their communities be as healthy as possible. RWJF is committed to working alongside others to build a Culture of Health that provides everyone in America a fair and just opportunity for health and well-being.

We take seriously our responsibilities, and we pledge to work in ways that reflect our Guiding Principles. These are rooted in equity and influence everything we do at RWJF. Diversity, inclusion, and collaboration allow our staff’s wide range of experiences, passions, and perspectives to enrich our work and strengthen our ability to address our nation’s most pressing health issues. With a career at RWJF, you will make a difference.


Reporting to the chief operating officer (COO), the assistant vice president (AVP), Operations is focused across the Operations division and acts as delegate and deputy as required. In particular, this position will work with operation leaders and departments with key accountability for Operations division engagement, change and project management and serving as the primary point of contact and liaison to the day-to-day activities of the Operations division. Core deliverables for the AVP, Operations are to:

  1. Serve as a member of Operations senior leadership team and be a thought partner to the COO.
  2. Collaborate across and unify the division through relationship building and Operations division employee engagement.
  3. Provide direct oversight, management, and supervision of cross-collaborative process improvement, vendor management, and other initiatives.
  4. Develop standard approaches to operations change; project and performance management including the development of key performance indicators and tracking to support the direction and implementation of operations programs and projects; and for providing and promoting problem analysis and resolution at both a strategic and functional level.
  5. Engage with leaders on behalf of the COO as needed, including other AVPs and peers to provide coverage for the COO in their absence as requested or required to ensure consistent operations.

As with staff at all levels of RWJF, AVP’s are expected to demonstrate a passionate commitment to equity and to the Foundation’s mission and Guiding Principles.

Reporting Relationship

The assistant vice president reports to the chief operating officer.

Essential Job Responsibilities

  • Own division-wide engagement of managers and staff, including quarterly and semi-annual meetings, including planning staff retreats and helping to craft agendas for various Communications.
  • Endeavor to provide “best-in-class” support and ensure that our internal partners have an integrated and consistent experience. Develop, learn from, and measures our performance.
  • Ensure that our processes, standards and policies are clear and engage staff as mutual partners in their development.
  • Develop and communicate transparent, consistent, and equitable processes to ensure the best possible experience for staff.
  • Support and coordinate on behalf of COO in Board relations as appropriate.
  • Own division-wide engagement of managers and staff, including quarterly and semi-annual meetings, including planning staff retreats and helping to craft agendas for various Communications.
  • Support COO in ensuring integration and connection between programs and operations teams.
  • Focus on Operations process improvement opportunities, assess potential gains, prioritize and propose action plans and timeline.
  • Define strategies and plans for how Operations manages and prioritizes work.
  • Support the development of consistent project planning, coordinate projects, communicate changes and progress, and complete projects on time and budget.
  • Regularly and systematically evaluate the results of overall operations performance and report results to the COO.
  • Provide strategic guidance and oversight of program implementation and operations in collaboration with leaders and stakeholders. Specific tasks may include defining the program structures and systems, designing and executing program procedures, and ensuring that the project is always on track to achieve its goals and outcomes.
  • Monitor and analyzing program and performance data.
  • Collaborate with senior leaders to improve and standardize processes that drive productivity and quality across operations.
  • Execute and improve our strategic efforts around automation and labor optimization.
  • In collaboration with COO, assess training and development needs, and plan for activities that enhance technical and leadership capabilities and drive improved employee engagement and performance.
  • Download, synthesize, and translate data for leveraging qualitative and quantitative insights to drive decision-making and operations strategy.
  • Other duties as assigned, special initiatives, and projects.

Minimum Requirements

  • Commitment to RWJF’s mission and vision, and alignment with our values.
  • Demonstrated personal and professional commitment to equity, diversity, and inclusion with successful experience fostering an inclusive environment working as part of a multidisciplinary team and working effectively with persons from diverse cultural, social, and ethnic backgrounds.
  • Seven to 10 years of professional experience with 4+ years of Operations program management/project management experience particularly across complex projects involving multiple partners and the development and use of data and key performance indicators to manage program performance.
  • Demonstrated experience in designing and implementing change and project management strategies and plans.
  • Demonstrated experience management and navigating Board relations.
  • Ability to manage and react to confidential information with discretion and sound judgment with the capability to maintain professional conduct and demeanor at all times, exhibiting high levels of emotional intelligence.
  • Advanced proficiency in the use of Microsoft Office Suite, Google Suite and other office or project management efficiency software or systems.
  • Strong decision-making ability and proactive attention to detail; anticipating issues and needs.
  • Ability to work under minimum supervision using initiative and independent judgment.
  • Highly organized individual with advanced experience or education in the use of change and project management tools and methodology.
  • Ability to collaborate, work with, and communicate effectively with leaders and others of RWJF peer organizations in matters of operations trends and best practices.
  • Ability to work independently, as well as in a team-based, highly collaborative environment.

Physical Requirements/Working Conditions  

The incumbent performs job duties in a typical business office environment. Specific physical abilities required by this job include operating basic office equipment. Will be required to attend meetings, potentially both on-site and off-site, via phone or videoconference.

How to Apply

Submit your resume and letter of interest.

Application deadline date: April 25, 2021

This position is located in Princeton, N.J. If hired, you will be required to work from our Princeton office when our facilities re-open.


The Robert Wood Johnson Foundation is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ and other underrepresented applicants.

How to Apply

Submit your resume and
letter of interest.

Application Deadline Date: April 25, 2021

(Post Date: March 22, 2021)

This position is located in Princeton, N.J. If hired, you will be required to work from our Princeton office when our facilities re-open.

Learn More About Our Work

Areas of Focus