Results - Quality/Equality - RWJF

Quality/Equality

Title	Type	Date
Assessing Provider and Staff Satisfaction with Different Modalities of Interpreting Staff developed a simple annual survey to assess satisfaction of providers and other staff with three sources of interpretation: in-person staff, contractors and telephones.	Promising practices from the field	06/04/2008
Interpreter Cultural Debriefing Sessions in Encounters With Psychiatric Patients Staff established procedures for using language services interpreters as cultural consultants on psychiatric inpatient units, including conducting debriefing sessions with providers after patient encounters.	Toolkits, Promising practices from the field	06/04/2008
Language Services' Participation in Root-Cause Analysis Process Now a wider range of experience and expertise is used to analyze system solutions and work toward eliminating preventable harm to patients.	Promising practices from the field	06/04/2008
Tools to Meet Patients' Language Needs UMMHC developed a laminated poster to alert inpatient staff of patients' language needs and remind them about how to access interpreter services.	Video, Toolkits, Promising practices from the field	06/04/2008
Documenting How Language Needs are Met When Obtaining Informed Consent UC Davis Health System increased informed consent documentation to nearly 95 percent, with negligible difference between LEP and non-LEP families.	Promising practices from the field	06/04/2008
Training and Tools to Ensure Accurate Screening and Registration of Patient Language Needs Staff developed a curriculum and supporting materials to support consistent and accurate registration of patient language needs.	Promising practices from the field	06/04/2008
Giving Registration Staff the Tools They Need to Provide Timely Services to Limited English Proficient (LEP) Patients Phoenix Children's Hospital moves Spanish-speaking families more quickly through the registration process because an interpreter is available by telephone.	Promising practices from the field	06/04/2008
Citing the Evidence for Use of Language Services in Patient Care Phoenix Children's Hospital's Language Services, Patient and Family Education and Medical Library teams collaborated to compile evidence on language services from literature searches and from the National Guideline Clearinghouse.	Promising practices from the field	06/04/2008

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