Results - Quality/Equality - RWJF

Quality/Equality

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Title	Type	Date
Increasing Interpretation Through Policy Change The Seattle Children's Hospital incorporated language services metrics into the hospital dashboard and changed policy to require interpretation two times a day for patients.	Promising practices from the field	08/11/2009
Treating Patients More Quickly with RACE The RACE project introduced a standardized process by which each participating hospital designates a reperfusion and triage strategy for STEMI patients to decrease door-to-balloon times for percutaneous coronary intervention.	Promising practices from the field	08/11/2009
Utilizing a Pediatric Emergency Preparedness Toolkit Harbor-UCLA Medical Center Implemented use of the "Care of Children in the Emergency Department: Guidelines for Preparedness Implementation" toolkit to improve the quality of care provided to children	Promising practices from the field	08/11/2009
Simplifying Interpreter Access Through the SPEAK Line The Seattle Children's Hospital created a quick, hassle-free way for patients, their families and health care providers to access interpreters.	Promising practices from the field	08/11/2009
Engaging of Language Services by Pediatric Intensive Care Staff The hospital's Pediatric Intensive Care staff holds a monthly, multidisciplinary committee meeting, which serves as a forum for discussion and problem-solving among the disciplines.	Promising practices from the field	08/11/2009
Improving Self-Care and Reducing ED Visits Through a Health Ministry Program Delta Regional Medical Center established a Health Ministry Network to serve the health needs of congregational members, particularly those with heart disease and diabetes, better self-manage their care.	Promising practices from the field	08/11/2009
Aetna: Voluntary REL Data Collection Program (from Section 5: Case Studies of The National Health Plan Collaborative Toolkit) Aetna first began collecting race and ethnicity data in 2002 via electronic and paper enrollment forms. Over time, data collection efforts have significantly expanded and multiple mechanisms are used to capture accurate race and ethnicity data. Race/ethnicity and...	Toolkits, Promising practices from the field	09/05/2008
WellPoint, Inc.: Georgia Telemedicine Diabetes Education Project (GPTH): Using Proxy Methodologies to Locate High Opportunity Areas (from Section 5: Case Studies of The National Health Plan Collaborative Toolkit) BackgroundMinority populations in Georgia carry a heavier burden related to diabetes, as evidenced by the higher prevalence of diabetes and diabetic complications such as amputations, retinopathy and neuropathy. With the Hispanic population representing...	Toolkits, Promising practices from the field	09/05/2008
Highmark Inc.: Obtaining Race, Ethnicity and Language Preferences Through a Member Survey (from Section 5: Case Studies of The National Health Plan Collaborative Toolkit) The key to Highmark Inc.?s disparities reduction efforts is the solicitation of members? self-identified race, ethnicity and language preference data via a member survey. Highmark Inc.?s member survey is a brief paper-based questionnaire that is mailed to insured...	Toolkits, Promising practices from the field	09/05/2008
Kaiser Permanente: Qualified Bilingual Staff Model (from Section 5: Case Studies of The National Health Plan Collaborative Toolkit) BackgroundTo ensure access to linguistic services at every point of contact, health care organizations must address multiple unique encounters that span the patient and family health care experience. Each point of contact may be specialized and requires its...	Toolkits, Promising practices from the field	09/05/2008

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