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Ten hospitals with racially and ethnically diverse patient populations participated in RWJF's Speaking Together: National Language Services Network—a program aimed at improving the quality and availability of health care language services for patients with limited English proficiency (LEP).
This toolkit provides advice to hospitals on improving quality and accessibility of language services.
Recommended
- Importance of Language Services (Topic overview)
- In Any Language: Improving the Quality and Availability of Language Services in Hospitals (Reports)
- Speaking Together Program Achievements Video (Video)
Importance of Language Services
Publication date:
June 4, 2008
Summary:
Hospital leaders across America are changing their procedures in order to increase the quality of care they provide to their patients. While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels...
In Any Language: Improving the Quality and Availability of Language Services in Hospitals
Publication date:
Sep 29, 2008
Summary:
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
Speaking Together Program Achievements Video
Publication date:
Sep 29, 2008
Summary:
This video highlights the achievements of the Speaking Together program and the important role that language services can play in eliminating disparities and improving quality in America's health care system.