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CIGNA: Facilitating Cultural and Language Match in Behavioral Care
(from Section 5: Case Studies of The National Health Plan Collaborative Toolkit)

CIGNA initiated the collection of cultural and demographic information from practitioners in 1999. Practitioners reported their gender, age, race/ethnicity, language spoken, sexual orientation, substance abuse recovery status, religion, veteran status and disability....

Toolkits, Promising practices from publications 09/05/2008 

Section 1: Introduction
(from The National Health Plan Collaborative Toolkit)

The National Health Plan Collaborative (NHPC) brings together 11 major health insurance plans, in partnership with organizations from the public and private sectors, to identify ways to improve the quality of health care for racially and ethnically diverse...

Toolkits, Promising practices from publications 09/05/2008 

HealthPartners: Formalizing Organizational Best Practices for Language Services Through the Development of a Language Assistance Plan
(from Section 5: Case Studies of The National Health Plan Collaborative Toolkit)

BackgroundDemographic data suggest that there is a need for language assistance services in Minnesota communities. The number of immigrants doubled from 1999 to 2002, and the number of non-English speaking residents in Minnesota tripled from 1994 to 2003....

Toolkits, Promising practices from publications 09/05/2008 

The Dartmouth Atlas of Health Care

The Atlas gives those who use, provide, pay for and make policy about America's health care system the opportunity to compare the efficiency of states, regions, individual hospitals and associated physicians in treating chronically ill patients.

Promising practices from publications 06/05/2008 

PACE Program Tools and Training to Improve Pediatric Asthma Management by Clinicians

The Physician Asthma Care Education (PACE) program provides education for clinicians on how to use the best current therapies for asthma, and on how to better communicate with and educate patients so that they can take advantage of the clinicians' recommendations.

Toolkits, Promising practices from publications 06/04/2008 

Community Health Center Inc.: A Model of Collaboration Helps People With Diabetes to Succeed

At the Meriden, New Britain and Middletown clinics of Community Health Center (CHC) in Connecticut, collaboration among the primary care physicians, psychologists and certified diabetes educators has been the key to successful diabetes management and care. Each...

Reports, Promising practices from publications 06/04/2008 

Guidelines for Purchaser, Consumer and Health Plan Measurement of Provider Performance

Multiple health care stakeholders, including public and private purchasers, consumer organizations, health plans, and regulators, have come to support the Institute of Medicine's call in its 2001 report Crossing the Quality Chasm to recognize and reward...

Toolkits, Promising practices from publications 06/04/2008 

Diabetes Initiative Overview and Lessons Learned

Through 14 sites across the United States, the Foundation's Diabetes Initiative demonstrated that self-management programs can be implemented successfully in primary care and community settings.

Toolkits, Promising practices from publications 06/04/2008 

Health Communication Tools Help Improve the Lives of Diabetes Patients

The Advancing Diabetes Self-Management project developed by the Department of Family and Community Health at Marshall University School of Medicine in Huntington, W.Va., is a partnership of health centers and churches in rural West Virginia working together...

Promising practices from publications 06/04/2008 

Bursting at the Seams: Improving Patient Flow to Help America's Emergency Departments

Across America, hospital emergency departments (EDs) are in crisis. For many communities, the local hospital ED has become the linchpin of their health care safety net. With a legal obligation to see patients at all times and with more people than ever seeking their...

Toolkits, Promising practices from publications 06/04/2008 

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