Medica's "Care Advisor" Model Costs HMO Less, Gets Higher Patient Satisfaction

Published: Dec 01, 2003

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From 1996 to 2002, researchers at the University of Minnesota Medical School compared the effects on patients and a health plan of using a "care advisor" who coordinated services for senior members of a health plan to those of the plan's regular "gatekeeper" model.

The project was part of the Robert Wood Johnson Foundation (RWJF) Chronic Care Initiatives in HMOs national program.

Key Findings

  • The care advisory group had slightly lower total costs than the regular "gatekeeper" group, primarily due to fewer physician visits.
  • Satisfaction scores were significantly higher in the care advisory group than in the regular "gatekeeper" group.

Funding
RWJF supported this project through a grant of $530,371.


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Listed below is one grant that supported this project.

Grant Awarded to Amount
Evaluation of using care advisers for chronically ill older HMO enrollees University of Minnesota Medical School (Minneapolis, MN)
ID#: 028824
Approved award: $530,371
Actual award: $403,783
February 1996 to January 2002
This grant has ended.

RWJF may have supported this project with other grants that are not listed.

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Chronic Care Initiatives in HMOs

Publication date:
March 29, 2007

Summary:
Chronic Care Initiatives in HMOs is charged with identifying, demonstrating, evaluating, and disseminating innovations in the health care of chronically ill people.

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