Publications and research

Counseling of Physicians at High Risk of Malpractice Claims Lowers the Level of Patient Complaints

Published: Sep 01, 2002

Grant Results Report

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From 1996 to 2001, staff at Vanderbilt University Medical Center implemented and evaluated a model program to identify and intervene with health care providers at high risk of generating malpractice claims.

In the project, researchers identified physicians — at Vanderbilt and at four community hospitals in Alabama — who had generated a high level of complaints. They randomly assigned them to either an intervention group that received counseling from mentor physicians or to a control group that received no counseling.

The project was part of the Robert Wood Johnson Foundation's (RWJF) Improving Malpractice Prevention and Compensation Systems national program.

Key Results

Project staff developed a patient complaint analysis system to identify and improve the performance of high-complaint physicians.

Key Findings
Preliminary evaluation findings indicated that:

The Vanderbilt high-complaint physicians assigned to the intervention group generally responded constructively to the initial interventions.
The complaint index for the physicians in the intervention group improved.

Funding
RWJF supported this project through a two grants totaling $1,365,592.

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Grants

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Listed below are 2 of the grants that supported this project, totaling $1,364,835.

Grant	Awarded to	Amount
Early identification and response model for malpractice prevention	Vanderbilt University Medical Center (Nashville, TN) ID#: 028592 Gerald B. Hickson, M.D. 615-343-4500 gerald.hickson@Vanderbilt.Edu http://www.mc.vanderbilt.edu	Approved award: $667,291 Actual award: $646,855 January 1996 to December 2001
Early identification and response model for malpractice prevention	Vanderbilt University Medical Center (Nashville, TN) ID#: 033572 Gerald B. Hickson, M.D. 615-343-4500 gerald.hickson@Vanderbilt.Edu http://www.mc.vanderbilt.edu	Approved award: $717,983 Actual award: $717,980 January 1998 to June 2003

RWJF may have supported this project with other grants that are not listed.

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Counseling of Physicians at High Risk of Malpractice Claims Lowers the Level of Patient Complaints

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