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Workforce Issues

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  • Topic: Workforce issues
  • Topic: Patient satisfaction/customer service
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Study: Long Nursing Shifts Mean Burnout, Patient Dissatisfaction

November 12, 2012 | Human Capital Blog Post

Twelve-hour nursing shifts cause higher levels of burnout and negatively affect patient care, according to a study published this month in Health Affairs.

Using Standardized Encounters to Understand Reported Racial/Ethnic Disparities in Patient Experiences with Care

April 1, 2011 | Journal Article

This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Speaking Together: National Language Services Network

National Program

This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.

Hablamos Juntos: Improving Patient-Provider Communication for Latinos

National Program

To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.

Measuring Nurses' Impact on Health Care Quality

April 1, 2013 | Journal Article

Four Interdisciplinary Nursing Quality Research Initiative (INQRI) teams summarize their work to close the gaps in measuring quality of nursing care.

Dissemination and Implementation: INQRI's Potential Impact

April 1, 2013 | Journal Article

Read the perspectives of principal investigators from INQRI-funded implementation sites: strategies, challenges, successes, and lessons learned.

Language Barriers in Health Care

September 1, 2008 | Journal Article

Select Findings from the Literature

New Website Profiles 24 Innovative Nursing-Driven Models of Health Care Delivery

March 21, 2009 | Program Result Report

In 2007–2008, a team at Health Workforce Solutions LLC, a consulting firm in San Francisco, investigated innovative, nursing-driven models of health care delivery, identified 24 models for in-depth study and disseminated detailed information.

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