Measures
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Public Hospitals
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Initial Interpreter Qualifications Assessment Process
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.
Interpreter Services Annual Services Competencies Assessment
June 4, 2008 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Language Barriers in Health Care
June 4, 2008 | Toolkit
Select Findings from the Literature
After-Hours Event Log
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.
Interpreter Satisfaction Survey
March 1, 2007 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Medical Interpreting Standards of Practice
August 1, 2007 | Toolkit
The Goal: To strategically build an efficient, effective and qualified workforce for providing language services. Why It's Important: In health care, language services are frequently provided by self-declared bilingual clinical providers and ad hoc ...
Improving the Quality of Health Care Relies Upon Effective Language Services
October 1, 2007 | Toolkit
How Effective Medical Interpretation Can Increase Quality of Care A successful language services program begins with a strong foundation. Structuring policies, procedures and other elements to reflect and build on the organization's priorities will ...