What Did We Sign Up for and Where are We Going?
July 1, 2007 | Toolkit
Leading transformational change.
Performance Standards and Measurement
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Experts Propose 18 Quality Measures to Improve Care of the Dying in ICUs
June 12, 2008 | Program Result Report
Members of the RWJF Critical Care End-of-Life Peer Workgroup conducted a series of five studies to develop ways to optimize care of patients dying in intensive care units (ICUs).
Language Services Program Assessment Questions
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Measures
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Initial Interpreter Qualifications Assessment Process
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.
Initial Unit Competencies
June 4, 2008 | Toolkit
Adapted from the IMIA Standards of Practice for Medical Interpreters.
Interpreter Services Annual Services Competencies Assessment
June 4, 2008 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Language Barriers in Health Care
June 4, 2008 | Toolkit
Select Findings from the Literature
Quality Improvement Initiative
June 4, 2008 | Toolkit
Establishing an Assessment and Grievance Process to Evaluate Telephonic Interpretation
After-Hours Event Log
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.