Robert Wood Johnson Foundation

Menu
  • About RWJF
  • Our Work
  • Research & Publications
View All:
  • Grants
  • Topics
  • Blogs

Patient Satisfaction/Customer Service

You are now viewing 1 - 10 of 45 results

Sort results by:
  • Relevance
  • Alphabetical Order
  • Publication Date

Refine Your Results

  • Topic: Patient satisfaction/customer service
  • Topic: Patient education
By Topic
  • Workforce issues (34)
  • Language and health illiteracy barriers (32)
  • Communicating with patients (32)
  • Cultural competence (31)
  • Immigrants and refugees (30)
  • Cultural, gender, racial, religious and ethnic barriers (26)
  • Hospitals and hospital systems (11)
  • Performance standards and measurement (9)
  • Public reporting/transparency (9)
  • Physicians (9)
  • Medical treatment facilities (8)
  • Behavioral/mental health care (8)
  • Health education (8)
  • Disparities in quality of care (8)
  • Ambulatory care (7)
By Content
  • Content Type
    • Program Result Report (22)
    • Journal Article (9)
    • Toolkit (9)
    • National Program (2)
    • Story (1)
    • Book (1)
    • Issue Brief (1)
  • Program Area
    • Quality/Equality (37)
    • Vulnerable Populations (5)
    • Pioneer (2)
    • Coverage (1)
    • New Jersey (1)
    • Enterprise Level (1)
By Demographics
  • Age
    • Children (6-10 years) (2)
  • Gender
    • Men and boys (1)
  • Race/Ethnicity
    • Latino or Hispanic (19)
    • Black (incl. African American) (1)
  • Location
    • National (5)
    • Local or community-based (3)
    • Urban (3)
  • States and Territories
    • California (CA) P (4)
    • Michigan (MI) ENC (3)
    • Connecticut (CT) NE (2)
    • Georgia (GA) SA (2)
    • Maine (ME) NE (2)
    • Oregon (OR) P (2)
    • Nebraska (NE) WNC (2)
    • New Jersey (NJ) NJ (2)
    • New York (NY) MA (2)
    • Pennsylvania (PA) MA (2)
    • Virginia (VA) SA (2)
    • Arizona (AZ) M (1)
    • Florida (FL) SA (1)
    • Idaho (ID) M (1)
    • Maryland (MD) SA (1)

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Engaging Patients in Improving Ambulatory Care

March 6, 2013 | Toolkit

This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Speaking Together: National Language Services Network

National Program

This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.

Hablamos Juntos: Improving Patient-Provider Communication for Latinos

National Program

To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.

Patient Engagement

February 14, 2013 | Issue Brief

People actively involved in their health and health care tend to have better outcomes—and, some evidence suggests, lower costs. As a result, many public and private health care organizations are employing strategies to better engage patients.

Direct-to-Consumer Prescription Drug Ads Create Problems, Providers Say

August 16, 2004 | Program Result Report

From 2000 to 2001, researchers at Boston University School of Public Health examined how the growth of direct-to-consumer advertising of prescription drugs affects the patient-provider relationship.

Self-Care May Reduce Use of Health Services and Increase Patient Satisfaction

March 1, 2002 | Program Result Report

Healthwise, a Boise, Idaho, private non-profit educational organization, conducted a multi-faceted public education campaign focusing on patient self-care intervention in a four-county Idaho area.

The Long-Term Effect of Premier Pay for Performance on Patient Outcomes

April 26, 2012 | Journal Article

Researchers found no significant differences in mortality rates between hospitals participating in a national quality incentive program and those not participating.

Improving Patient Provider Communication for Latinos at Temple University Hospital and Temple University School of Medicine

November 1, 2011 | Journal Article

The report profiles a program at Temple University that aimed to increase the availability of highly trained medical translators. Temple University was one of 10 sites across the country awarded grants under the RWJF initiative Hablamos Juntos.

  • 1
  • 2
  • 3
  • 4
  • 5
  • Next
RWJF Home → Topics → Patient Satisfaction/Customer Service
  • Facebook
  • Twitter
  • YouTube
  • Email
  • RSS

Our mission: to improve the health and health care of all Americans.

  • About RWJF
    • Our Mission
    • Program Areas
    • From Our President
    • Leadership & Staff
    • Annual Reports
    • Newsroom
    • Job Opportunities
    • Office Location
    • Our Policies
  • Our Work
    • Health Policy
    • Prevention
    • Cost and Value
    • Leadership
    • All Topics
  • Program Areas
    • Childhood Obesity
    • Coverage
    • Human Capital
    • Pioneer
    • Public Health
    • Quality/Equality
    • Vulnerable Populations
  • Research & Publications
    • Find RWJF Research
    • Assessing Our Impact
    • How We Work
    • Data Center
    • RWJF DataHub
  • Grants
    • What We Fund
    • Calls for Proposals
    • Grantee Resources
    • FAQs
  • Blogs
    • Human Capital
    • New Public Health
    • Pioneering Ideas
  • My RWJF
    • Subscription Management
    • My Profile
  • Contact RWJF
  • Privacy Policy
  • Terms and Conditions

© 2001–2013 Robert Wood Johnson Foundation. All Rights Reserved.