Dissemination and Implementation: INQRI's Potential Impact
April 1, 2013 | Journal Article
Read the perspectives of principal investigators from INQRI-funded implementation sites: strategies, challenges, successes, and lessons learned.
Patient Satisfaction/Customer Service
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Post-Visit Patient Contact Improves Patient Satisfaction
April 8, 2013 | Story
Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.
Patient Engagement
February 14, 2013 | Issue Brief
People actively involved in their health and health care tend to have better outcomes—and, some evidence suggests, lower costs. As a result, many public and private health care organizations are employing strategies to better engage patients.
Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk
June 4, 2008 | Story
Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.
Health Care Without Harm's Research Collaborative
March 25, 2013 | Program Result Report
From 2008 to 2012, Health Care Without Harm worked to embed best practices for environmental sustainability into health care and to create a business plan for Practice Greenhealth, which has hospital and business members.
Hospitalized Children's Perspectives on the Quality and Equity of Their Nursing Care
January 1, 2012 | Journal Article
Approximately 3 million children in the United States are hospitalized every year. This study examines children and adolescents' views of the quality of their nursing care while hospitalized and their physical and emotional states.
Online Professionalism Investigations by State Medical Boards
January 15, 2013 | Journal Article
With the widespread adoption of online networking and social media, doctors are expected to uphold high standards of online professionalism.
Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality
January 12, 2012 | Program Result Report
Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.
Trustees View TCAB from a Business Perspective
November 1, 2009 | Journal Article
Two trustees of hospitals that have experience with Transforming Care at the Bedside (TCAB), a nurse-led, quality improvement initiative, cite efficiency, lower staff turnover, and staff and patient satisfaction as reasons why TCAB makes sense from a hospital's business point of view.
Nursing
June 12, 2009 | Journal Article
Patients' reports of satisfaction are higher in hospitals where nurses practice in better work environments or with more favorable patient-to-nurse ratios.