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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Topic: Access and barriers to care
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If You Have Pneumonia, Which Emergency Department will Give the Best Care?

May 17, 2012 | Program Result Report

Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.

Maryland Measures Satisfaction of Medicaid Recipients

February 1, 2002 | Program Result Report

From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.

The High-Value Health Care Project

September 28, 2011 | Program Result Report

The High-Value Health Care Project, an initiative of the Quality Alliance Steering Committee, promoted a comprehensive, uniform national approach to measuring the performance of the health care system, to foster transparency and improve quality.

The Immigrants and Refugees New Arrivals Advocacy Project

September 9, 2011 | Program Result Report

The Center for Children's Advocacy in Hartford, Conn., operated a medical-legal advocacy project to improve the health of new immigrant and refugee children.

Speaking Together: National Language Services Network

April 18, 2011 | Program Result Report

Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.

Collecting Data

April 29, 2010 | Program Result Report

NIATx (Network for Improvement of Addiction Treatment) Program Director David Gustafson, Ph.D., has a surprising confession to make.

Solving One Problem at a Time

April 29, 2010 | Program Result Report

When administrators and staff at substance abuse treatment agencies discover problems in their internal processes, they want to fix them "Now!"

Leadership Challenges

April 28, 2010 | Program Result Report

Although these strategies emphasized incremental, small-scale changes, they brought about systemwide transformations that addressed big problems that keep the CEO awake at night.

Stanley Street Treatment and Resources (SSTAR): Increased Admissions

April 28, 2010 | Program Result Report

SSTAR (Stanley Street Treatment and Resources) provides a range of services to residents of southeastern Massachusetts and Rhode Island.

Axis I Center of Barnwell: Reducing No-Shows

April 28, 2010 | Program Result Report

Axis I opened in 1973 when the South Carolina legislature mandated that the 24,000 residents of rural Barnwell County be provided with alcohol and other drug treatment services.

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