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June 4, 2008 | Story
Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.
November 1, 2012 | Journal Article
The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.
March 25, 2013 | Program Result
From 2008 to 2012, Health Care Without Harm worked to embed best practices for environmental sustainability into health care and to create a business plan for Practice Greenhealth, which has hospital and business members.
January 1, 2012 | Journal Article
Approximately 3 million children in the United States are hospitalized every year. This study examines children and adolescents' views of the quality of their nursing care while hospitalized and their physical and emotional states.
January 12, 2012 | Program Result
Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.
September 29, 2011 | Story
INQRI-funded study takes first-ever systematic look at hospitalized children's perceptions of the quality of their care.
April 6, 2011 | Program Result
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
February 25, 2011 | Program Result
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
February 1, 2010 | Journal Article
In 2008 the Center to Advance Palliative Care formed a consensus panel to evaluate measurement tools and standards of care. The panel recommended numerous data collection tools that assess the quality of palliative care services and customer satisfaction.
November 1, 2009 | Journal Article
Two trustees of hospitals that have experience with Transforming Care at the Bedside (TCAB), a nurse-led, quality improvement initiative, cite efficiency, lower staff turnover, and staff and patient satisfaction as reasons why TCAB makes sense from a hospital's business point of view.