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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Topic: Patient-centered care/family-centered care
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  • Performance standards and measurement (17)
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The Interdisciplinary Nursing Quality Research Initiative

April 1, 2013 | Journal Article

Highlights from the Interdisciplinary Nursing Quality Research Initiative (INQRI) program detail nursing’s contribution to improving the quality of health care delivered.

Chronic Illness and Patient Satisfaction

December 1, 2012 | Journal Article

Providers who treat patients with chronic conditions can achieve high patient satisfaction.

How Do You Know What Aunt Martha Looks Like?

October 1, 2011 | Journal Article

Non-verbal clues provide different but important information for doctors and patients during routine checkups.

Leverage Existing Efforts or Use a Centralized Approach?

July 1, 2010 | Issue Brief

This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.

Good for Health, Good for Business

April 1, 2010 | Issue Brief

Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.

Facilitators and Challenges to Conducting Interdisciplinary Research

April 1, 2013 | Journal Article

Interdisciplinary research teams create synergies to solve problems and improve health care.

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children

November 1, 2011 | Journal Article

Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.

How to Report Results of the CAHPS Clinician & Group Survey

September 1, 2010 | Report

Guide designed to advance and assist Aligning Forces for Quality (AF4Q) alliances in the growing movement to report Consumer Assessment of Healthcare Providers and System (CAHPS®) survey results to health care consumers.

Identifying Barriers to Patient Engagement

March 22, 2013 | Story

Facilitating shared decision-making between patients and physicians is harder than it sounds, but RWJF Scholar urges health care community not to abandon the goal.

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