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Patient Satisfaction/Customer Service

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Family and Friend Participation in Primary Care Visits of Patients with Diabetes or Heart Failure

January 1, 2011 | Journal Article

A study of family and friend participation in physician visits of adults with chronic diseases found that both patients and physicians report positively on companions' presence, though most physicians perceive barriers to increasing companion participation.

An Effort to Spread Decision Aids In Five California Primary Care Practices Yielded Low Distribution, Highlighting Hurdles

February 1, 2013 | Journal Article

This study explored the distribution of decision aids—an important first step toward patient engagement, but one that cannot be equated with actual use of the aids.

ACA Implementation - Monitoring and Tracking Series: Minnesota

July 1, 2012 | Report

Site Visit Report

That Skimpy Hospital Gown Patients Hate: Project Seeks to Find an Alternative

July 31, 2009 | Program Result

During 2006–2008, a team at North Carolina State University College of Textiles in Raleigh investigated possible designs for a new patient gown and the market opportunity for such a product.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

Hablamos Juntos (Together We Speak)

August 12, 2010 | Journal Article

Hablamos Juntos supplied Spanish interpreters to health care providers in eight states. This study examined data from the program to determine if the presence of an interpreter improved communication between health care providers and their Latino patients.

Giving Consumers and Purchasers More Input on Performance Measures

May 23, 2011 | Program Result

The Consumer-Purchaser Disclosure Project is a coalition of more than 50 leading employer, consumer and labor organizations that seeks to give consumers and health care purchasers a greater voice in deliberations over performance measures.

What's Next Health: danah boyd

May 15, 2013 | Story/Video

The What's Next Health series features leading thinkers and visionaries. danah boyd—social scientist and high priestess of Internet friendship—challenge our assumptions and discusses what this means for health.

Self-Reported Fluency in Non-English Languages Among Physicians Practicing in California

June 1, 2010 | Journal Article

International medical graduates contribute to the diversity of languages spoken by California physicians.

Urgent Matters

February 25, 2011 | Program Result

Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.

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