Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk

June 4, 2008 | Story

Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.

State of Today's Health Care

June 1, 2003 | Program Result Report

New York-based survey research firm Harris Interactive (formerly known as Louis Harris & Associates) and FACCT, a nonprofit consumer health research organization based in Portland, Ore., fielded and analyzed two nationwide surveys in 2000 – one of consumers and the other of physicians.

Online Professionalism Investigations by State Medical Boards

January 15, 2013 | Journal Article

With the widespread adoption of online networking and social media, doctors are expected to uphold high standards of online professionalism.

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Patient Satisfaction & Engagement

A collection of success stories on improving patient satisfaction and engagement from the front lines of American health care, providing free access to strategies used by hospitals and medical practices nationwide to improve care.

Identifying Barriers to Patient Engagement

March 22, 2013 | Story

Facilitating shared decision-making between patients and physicians is harder than it sounds, but RWJF Scholar urges health care community not to abandon the goal.

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality

January 12, 2012 | Program Result Report

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.

Using Standardized Encounters to Understand Reported Racial/Ethnic Disparities in Patient Experiences with Care

April 1, 2011 | Journal Article

This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.

Leveraging Existing Patient Survey Efforts

November 1, 2012 | Toolkit

This decision guide offers a detailed discussion of the issues and choices stakeholders typically will face when using the leveraged approach.

Satisfaction with Dementia Care

April 1, 2012 | Journal Article

This study examined caregiver-rated satisfaction for dementia patients in Veterans Affairs Medical Centers (VAMCs) from 2007 to 2009.