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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
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That Skimpy Hospital Gown Patients Hate: Project Seeks to Find an Alternative

July 31, 2009 | Program Result Report

During 2006–2008, a team at North Carolina State University College of Textiles in Raleigh investigated possible designs for a new patient gown and the market opportunity for such a product.

What's Next Health: danah boyd

May 15, 2013 | Story/Video/Infographic

The What's Next Health series features leading thinkers and visionaries. danah boyd—social scientist and high priestess of Internet friendship—challenges our assumptions and discusses what this means for health.

Health Care Without Harm's Research Collaborative

March 25, 2013 | Program Result Report

From 2008 to 2012, Health Care Without Harm worked to embed best practices for environmental sustainability into health care and to create a business plan for Practice Greenhealth, which has hospital and business members.

Personal Health Records - What's Their Value?

August 3, 2009 | Program Result Report

Focus groups of consumers, caregivers and health providers assessed attitudes toward electronic personal health records and other electronic health information technologies.

Effects of Benefits and Harms on Older Persons' Willingness to Take Medication for Primary Cardiovascular Prevention

May 23, 2011 | Journal Article

A study of older people's willingness to take medication to prevent cardiovascular disease according to their assessment of the medication's benefits and harms found that their willingness to take a medication is predicated more on its harms than on its benefits.

Study Examines How Older Adults and Clinicians View Tradeoffs in Treatment Options

January 13, 2011 | Program Result Report

From 2007 to 2010, a team of researchers at Yale University School of Medicine conducted a study examining how both older adults and clinicians view the tradeoffs faced by patients facing multiple medical conditions.

Primary Care Clinicians' Experiences with Treatment Decision Making for Older Persons with Multiple Conditions

January 10, 2011 | Journal Article

A study of how primary care clinicians approach treatment decision-making for older patients with multiple diseases found that clinicians struggle with applying disease-specific guidelines and face a lack of resources and a variety of barriers to determining the ideal approach to care.

Change in Rx Label Design Has No Effect on Patient Medication Use, Safety or Health

September 30, 2009 | Program Result Report

Brigham and Women's Hospital in Boston conducted a study to see if an improved label design for prescription drugs influenced patients' adherence to essential medications, safety and health outcomes for specific chronic diseases.

Can Improved Prescription Medication Labeling Influence Adherence to Chronic Medications?

May 1, 2009 | Journal Article

The introduction of a more readable prescription medication label by a pharmacy chain had little effect on medication adherence among chronically-ill patients.

RAND Develops Web-Based Tool to Help Patients Assess Quality of Care, Obtain Additional Services

May 1, 2007 | Program Result Report

From 2004 to 2005, staff at the RAND Corporation developed a framework for a Web-based tool to help patients understand the quality of health care they are receiving and provide them with information to obtain additional health care services.

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