Robert Wood Johnson Foundation

Menu
  • About RWJF
  • Our Work
  • Research & Publications
View All:
  • Grants
  • Topics
  • Blogs

Patient Satisfaction/Customer Service

You are now viewing 1 - 10 of 193 results

Sort results by:
  • Relevance
  • Alphabetical Order
  • Publication Date

Search RWJF

  • Topic: Patient satisfaction/customer service
By Topic
  • Performance standards and measurement (54)
  • Workforce issues (53)
  • Communicating with patients (53)
  • Quality of care (49)
  • Physicians (45)
  • Patient education (45)
  • Hospitals and hospital systems (44)
  • Medical treatment facilities (43)
  • Patient safety and outcomes (39)
  • Cultural, gender, racial, religious and ethnic barriers (38)
  • Benchmarks and best practices (38)
  • Language and health illiteracy barriers (35)
  • Cultural competence (33)
  • Patient-centered care/family-centered care (31)
  • Immigrants and refugees (31)
By Content
  • Content Type
    • Program Result Report (85)
    • Journal Article (52)
    • Story (19)
    • Toolkit (14)
    • Report (8)
    • Issue Brief (4)
    • Blog Post (3)
    • National Program (3)
    • Video (3)
    • Book (2)
    • Grantee (1)
    • News Release (1)
  • Program Area
    • Quality/Equality (102)
    • Human Capital (43)
    • Vulnerable Populations (26)
    • Pioneer (11)
    • Coverage (7)
    • Enterprise Level (5)
    • New Jersey (1)
By Demographics
  • Age
    • Seniors (65+) (6)
    • Children (6-10 years) (5)
    • Adolescents (11-18 years) (2)
    • Children (0-5 years) (1)
    • Adults (19-64 years) (1)
  • Gender
    • Men and boys (3)
    • Women and girls (2)
  • Race/Ethnicity
    • Latino or Hispanic (28)
    • Black (incl. African American) (5)
    • Asian/Pacific Islander (4)
    • American Indian (incl. Alaska Native) (1)
    • Other racial or ethnic groups (1)
  • Location
    • National (40)
    • Local or community-based (18)
    • Urban (9)
    • Regional (6)
    • Rural (1)
    • Suburban (1)
  • States and Territories
    • California (CA) P (10)
    • Massachusetts (MA) NE (6)
    • New York (NY) MA (5)
    • Pennsylvania (PA) MA (5)
    • Washington (WA) P (5)
    • Georgia (GA) SA (4)
    • Michigan (MI) ENC (4)
    • Connecticut (CT) NE (3)
    • Illinois (IL) ENC (3)
    • Maryland (MD) SA (3)
    • Maine (ME) NE (3)
    • Minnesota (MN) WNC (3)
    • Oregon (OR) P (3)
    • New Jersey (NJ) NJ (3)
    • Virginia (VA) SA (3)

Acadia Hospital: Reducing Wait Time from First Request to Treatment

April 28, 2010 | Program Result Report

From September 2003 to June 2006, Acadia Hospital participated in the RWJF Paths to Recovery national program.

ACA Implementation - Monitoring and Tracking Series: Minnesota

July 1, 2012 | Report

Site Visit Report

Achieving the Potential of Health Care Performance Measures

May 21, 2013 | Report

In this issue paper, the authors give an overview of performance measurement in U.S. health care, and then make seven policy recommendations aimed at improving the performance measurement enterprise.

A Child's-Eye View of Nursing Comes into Focus

September 29, 2011 | Story

INQRI-funded study takes first-ever systematic look at hospitalized children's perceptions of the quality of their care.

A Decade of Coverage Losses: Implications for the Affordable Care Act

February 1, 2012 | Report

This report analyzes coverage trends among children, parents and adults without dependent children as a guide to changes in coverage that could be expected in the coming years without ACA.

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality

January 12, 2012 | Program Result Report

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

An Effort to Spread Decision Aids In Five California Primary Care Practices Yielded Low Distribution, Highlighting Hurdles

February 1, 2013 | Journal Article

This study explored the distribution of decision aids—an important first step toward patient engagement, but one that cannot be equated with actual use of the aids.

A Practical Guide to Informed Consent

April 1, 2009 | Toolkit

The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 20
  • Next
RWJF Home → Topics → Patient Satisfaction/Customer Service
  • Facebook
  • Twitter
  • YouTube
  • Email
  • RSS

Our mission: to improve the health and health care of all Americans.

  • About RWJF
    • Our Mission
    • Program Areas
    • From Our President
    • Leadership & Staff
    • Annual Reports
    • Newsroom
    • Job Opportunities
    • Office Location
    • Our Policies
  • Our Work
    • Health Policy
    • Prevention
    • Cost and Value
    • Leadership
    • All Topics
  • Program Areas
    • Childhood Obesity
    • Coverage
    • Human Capital
    • Pioneer
    • Public Health
    • Quality/Equality
    • Vulnerable Populations
  • Research & Publications
    • Find RWJF Research
    • Assessing Our Impact
    • How We Work
    • Data Center
    • RWJF DataHub
  • Grants
    • What We Fund
    • Calls for Proposals
    • Grantee Resources
    • FAQs
  • Blogs
    • Human Capital
    • New Public Health
    • Pioneering Ideas
  • My RWJF
    • Subscription Management
    • My Profile
  • Contact RWJF
  • Privacy Policy
  • Terms and Conditions

© 2001–2013 Robert Wood Johnson Foundation. All Rights Reserved.