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Patient Satisfaction/Customer Service

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Asian Counseling and Referral Service: Reducing Wait Time from First Contact to Treatment

April 28, 2010 | Program Result Report

The Seattle-based Asian Counseling and Referral Service agency promotes social justice and the well-being and empowerment of Asian Pacific American individuals, families and communities in King County, Wash.

Daybreak: Reducing Drug Treatment No-Shows

April 28, 2010 | Program Result Report

Daybreak was founded in 1980 by a group of citizens concerned about youth substance abuse in Spokane, Wash.

Does Process Improvement in Substance Abuse Treatment Agencies Change Client Outcomes?

January 12, 2012 | Program Result Report

Researchers at the Oregon Health & Science University (OHSU) studied the use of state data to assess changes in Medicaid costs and criminal justice system involvement among patients treated in five substance abuse agencies that used process improvement.

Perinatal Treatment Services: Increasing Admissions to Treatment

April 28, 2010 | Program Result Report

The Perinatal Treatment Services, located in Seattle, is a residential and outpatient substance abuse treatment program for pregnant and parenting women.

Evaluation of Washington State Workers' Compensation Health Initiative Finds Managed Care Program Cuts Disability Costs

June 1, 2008 | Program Result Report

From 1996 to 2000, researchers from the University of Washington evaluated a Washington state program that provided medical care for injured workers through managed care systems.

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