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Patient Satisfaction/Customer Service

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  • Virginia (VA) SA
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  • Cultural, gender, racial, religious and ethnic barriers (2)
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Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Result Report

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Hablamos Juntos: Improving Patient Provider Communication for Latinos

October 16, 2007 | Program Result Report

Hablamos Juntos: Improving Patient-Provider Communication for Latinos was the first national effort to help health care organizations meet the challenge of providing language services and signage.

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