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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Maryland (MD) SA
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Maryland Measures Satisfaction of Medicaid Recipients

February 1, 2002 | Program Result

From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 27, 2011 | Program Result

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Elder Health Program in Baltimore Achieves Better Outcomes for Low-Income Elderly Through a Capitated System

January 1, 2003 | Program Result

The Johns Hopkins University, Bloomberg School of Public Health studied Elder Health, a for-profit managed-care provider in Baltimore, Md., that serves individuals eligible for both Medicare and Medicaid (i.e., dually eligible).

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