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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Massachusetts (MA) NE
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Relax: Stress Reduction Program Curtails Use of Health Care Services, Increases Compliance and Satisfaction

October 19, 2005 | Program Result

The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.

Gosnold on Cape Cod: Increasing Retention and Completion Rates in Inpatient Treatment

April 28, 2010 | Program Result

Gosnold on Cape Cod is the largest provider of addiction and mental health services on Cape Cod, with five inpatient and eight outpatient clinics located across Cape Cod and southeastern Massachusetts.

"No One Asked Me"

January 1, 2009 | Report

This report presents accounts from a qualitative study funded by the Robert Wood Johnson Foundation (RWJF) that examined the personal experiences and financial impact of the 2006 Massachusetts health care reform act (Chapter 58 of the Acts of 2006) among low-income Latinos.

New Survey Form May Help Patients Rate the Quality of Their Doctors

September 1, 2006 | Program Result

Massachusetts Health Quality Partners tested the feasibility of collecting and publicly reporting individual physician quality information.

Study Shows Physician Gatekeeping May Help Lower Costs, But Questions Remain about Physician and Patient Satisfaction

August 1, 2003 | Program Result

In 1995-1997, David Blumenthal, M.D., Ph.D., and researchers at Massachusetts General Hospital, Boston, evaluated the impact of a major component of managed care - the use of a primary care physician as a gatekeeper to authorize all health services of HMO members.

Stanley Street Treatment and Resources (SSTAR): Increased Admissions

April 28, 2010 | Program Result

SSTAR (Stanley Street Treatment and Resources) provides a range of services to residents of southeastern Massachusetts and Rhode Island.

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