Self-Reported Fluency in Non-English Languages Among Physicians Practicing in California
June 1, 2010 | Journal Article
International medical graduates contribute to the diversity of languages spoken by California physicians.
Patient Satisfaction/Customer Service
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Engaging Patients in Improving Ambulatory Care
March 6, 2013 | Toolkit
This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.
Study: Patients Like Their Primary Care Doctors Better When They Get to Choose Them
August 16, 2004 | Program Result
The Kaiser Foundation Research Institute tested a process designed to match patients with a primary care physician of their choosing and subsequently examined the effects of that process on patients' satisfaction with and trust in their physicians.
Outpatient Satisfaction
October 1, 2009 | Journal Article
How doctors present information, and whether their clients realize the information was presented, are more important to patient satisfaction than what specific content a doctor relays, according to this novel study comparing how parents and trained observers perceived the doctors' communications during pediatric visits.
Analyzing How Different Patient Groups Respond to Questions About Their Health Care
January 24, 2012 | Story
Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.
Fresh Ideas: Improving the Health of Immigrant and Refugee Communities
June 27, 2011 | Program Result
Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.
Health Plan Competition for Medicaid Enrollees Based on Performance Does Not Improve Quality of Care
August 1, 2010 | Journal Article
Incentives to improve the quality of care provided in Medicaid managed care plans are increasingly common and take many forms. One is a pay-for-performance program that automatically assigns new enrollees to better-performing Medicaid plans in California.
Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members
November 18, 2009 | Program Result
Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.
Study Evaluates the Feasibility and Quality of Online Patient Surveys Rating Physician Performance
March 1, 2004 | Program Result
During 2002 and 2003, researchers at the non-profit advocacy organization FACCT - the Foundation for Accountability - assessed the feasibility of using data from on-line patient surveys to create a valid assessment of physicians' performance.
How Satisfied are Physicians and Patients When Medical Groups Control Access to Care?
April 1, 1997 | Program Result
The University of California, Los Angeles, School of Medicine examined how the structure and intensity of utilization management in physician groups with capitated contracts affect primary care physician and patient satisfaction.