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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Race/Ethnicity: Asian/Pacific Islander
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  • Cultural, gender, racial, religious and ethnic barriers (3)
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Asian Counseling and Referral Service: Reducing Wait Time from First Contact to Treatment

April 28, 2010 | Program Result

The Seattle-based Asian Counseling and Referral Service agency promotes social justice and the well-being and empowerment of Asian Pacific American individuals, families and communities in King County, Wash.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

The Impact of Interpreters on Parents' Experiences with Ambulatory Care for Their Children

February 1, 2006 | Journal Article

The current investigation focused on individuals seeking health care who had limited English proficiency (LEP). The study sample of 26,671 respondents was taken from the Consumer Assessment of Health Plans Survey (CAHPS). Surveys were completed via ...

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

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