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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Location: National
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  • Quality of care (13)
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RWJF Clinical Scholar Alumnus Talks About "Business Side" of Patient Treatment

March 5, 2011 | Human Capital Blog Post

Imagine this: you’ve had an accident and totaled your relatively inexpensive, extremely reliable car. The insurance company offers to replace it with a luxury car, at no extra cost. You know the luxury car may not last as long or work as well, but i ...

Nurse Burnout and Patient Satisfaction

February 1, 2004 | Journal Article

As nurse workloads increase, nurse burnout and job dissatisfaction become greater factors in the voluntary turnover that leads to understaffing of hospitals. Healthcare consumers rank this understaffing as a major threat to patient safety. As a cont ...

Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children

November 1, 2011 | Journal Article

Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.

Attention to Inpatients' Religious and Spiritual Concerns

November 1, 2011 | Journal Article

Hospitals may be leaving their patients' religious and spiritual needs unfulfilled despite believing they ought to be more involved, evidence suggests that a low percentage of physicians actually have religious or spiritual discussions with patients.

Giving Consumers and Purchasers More Input on Performance Measures

May 23, 2011 | Program Result Report

The Consumer-Purchaser Disclosure Project is a coalition of more than 50 leading employer, consumer and labor organizations that seeks to give consumers and health care purchasers a greater voice in deliberations over performance measures.

The Interdisciplinary Nursing Quality Research Initiative

April 1, 2013 | Journal Article

Highlights from the Interdisciplinary Nursing Quality Research Initiative (INQRI) program detail nursing’s contribution to improving the quality of health care delivered.

Linkages between Nursing and the Quality of Patient Care

April 1, 2013 | Journal Article

An expansive body of literature reflects the state of the science—and the increased importance of INQRI’s goal to measure and enhance nursing’s contribution to the quality of patient care.

Measuring Nurses' Impact on Health Care Quality

April 1, 2013 | Journal Article

Four Interdisciplinary Nursing Quality Research Initiative (INQRI) teams summarize their work to close the gaps in measuring quality of nursing care.

Facilitators and Challenges to Conducting Interdisciplinary Research

April 1, 2013 | Journal Article

Interdisciplinary research teams create synergies to solve problems and improve health care.

Methodology Issues in Implementation Science

April 1, 2013 | Journal Article

Four case studies on recommendations to advance implementation science.

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