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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
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Asian Counseling and Referral Service: Reducing Wait Time from First Contact to Treatment

April 28, 2010 | Program Result Report

The Seattle-based Asian Counseling and Referral Service agency promotes social justice and the well-being and empowerment of Asian Pacific American individuals, families and communities in King County, Wash.

Self-Care May Reduce Use of Health Services and Increase Patient Satisfaction

March 1, 2002 | Program Result Report

Healthwise, a Boise, Idaho, private non-profit educational organization, conducted a multi-faceted public education campaign focusing on patient self-care intervention in a four-county Idaho area.

Personal Health Records - What's Their Value?

August 3, 2009 | Program Result Report

Focus groups of consumers, caregivers and health providers assessed attitudes toward electronic personal health records and other electronic health information technologies.

If You Have Pneumonia, Which Emergency Department will Give the Best Care?

May 17, 2012 | Program Result Report

Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 27, 2011 | Program Result Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Perinatal Treatment Services: Increasing Admissions to Treatment

April 28, 2010 | Program Result Report

The Perinatal Treatment Services, located in Seattle, is a residential and outpatient substance abuse treatment program for pregnant and parenting women.

Elder Health Program in Baltimore Achieves Better Outcomes for Low-Income Elderly Through a Capitated System

January 1, 2003 | Program Result Report

The Johns Hopkins University, Bloomberg School of Public Health studied Elder Health, a for-profit managed-care provider in Baltimore, Md., that serves individuals eligible for both Medicare and Medicaid (i.e., dually eligible).

How Do Nurse Practitioners Compare to MDs as Primary Care Providers?

August 1, 2001 | Program Result Report

The Columbia University School of Nursing conducted the second phase of a study comparing nurse practitioners and physicians as primary care providers.

Is There a Nurse in the House?

September 1, 2001 | Program Result Report

Columbia University School of Nursing developed a plan and instruments to evaluate Columbia Advanced Practice Nurse Associates, a nurse practitioner-run primary health care practice based in Manhattan that it sponsors.

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