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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Age: Seniors (65+)
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Fractures in the System

January 1, 2009 | Report

The Consumer Experience with Chronic Illness.

Guidebooks Help Assisted-Living Residents and Staff Promote Greater Autonomy and Control for Residents

July 1, 2006 | Program Result Report

The Long Term Care Community Coalition in New York City produced, field tested, revised and disseminated guidebooks to help residents of assisted living residences have greater control over their lives.

Elder Health Program in Baltimore Achieves Better Outcomes for Low-Income Elderly Through a Capitated System

January 1, 2003 | Program Result Report

The Johns Hopkins University, Bloomberg School of Public Health studied Elder Health, a for-profit managed-care provider in Baltimore, Md., that serves individuals eligible for both Medicare and Medicaid (i.e., dually eligible).

Seniors Benefit from a Group Approach to Primary Care

December 1, 2003 | Program Result Report

From 1994 to 1998, staff at Kaiser Foundation Health Plan in Denver expanded and evaluated its Cooperative Health Care Clinic.

Simplifying Medicare Managed Care Offerings Proves to be Tall Order

August 1, 2002 | Program Result Report

The National Academy of Sciences - Institute of Medicine (IOM) developed recommendations on how to ensure that Medicare beneficiaries have adequate information and protections when they consider enrolling in managed care plans.

Green Houses Offer Elders an Alternative

June 24, 2008 | Video/Story

Many frail elders seek an alternative to the typical institutional-style nursing home. With more Green Houses taking root across the United States, that alternative is getting closer to home.

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