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Patient Satisfaction/Customer Service

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Relax: Stress Reduction Program Curtails Use of Health Care Services, Increases Compliance and Satisfaction

October 19, 2005 | Program Result

The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.

Maryland Measures Satisfaction of Medicaid Recipients

February 1, 2002 | Program Result

From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.

State of Today's Health Care

June 1, 2003 | Program Result

New York-based survey research firm Harris Interactive (formerly known as Louis Harris & Associates) and FACCT, a nonprofit consumer health research organization based in Portland, Ore., fielded and analyzed two nationwide surveys in 2000 – one of consumers and the other of physicians.

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality

January 12, 2012 | Program Result

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Solving One Problem at a Time

April 29, 2010 | Program Result

When administrators and staff at substance abuse treatment agencies discover problems in their internal processes, they want to fix them "Now!"

Leadership Challenges

April 28, 2010 | Program Result

Although these strategies emphasized incremental, small-scale changes, they brought about systemwide transformations that addressed big problems that keep the CEO awake at night.

Axis I Center of Barnwell: Reducing No-Shows

April 28, 2010 | Program Result

Axis I opened in 1973 when the South Carolina legislature mandated that the 24,000 residents of rural Barnwell County be provided with alcohol and other drug treatment services.

Jackie Nitschke Center: Increasing Retention in Treatment

April 28, 2010 | Program Result

The Jackie Nitschke Center, located on a quiet side street in Green Bay, Wis., has a history of helping people with substance abuse problems.

Gosnold on Cape Cod: Increasing Retention and Completion Rates in Inpatient Treatment

April 28, 2010 | Program Result

Gosnold on Cape Cod is the largest provider of addiction and mental health services on Cape Cod, with five inpatient and eight outpatient clinics located across Cape Cod and southeastern Massachusetts.

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