Speaking Together: National Language Services Network
National Program
This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.
Patient Satisfaction/Customer Service
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Paths to Recovery: Changing the Process of Care for Substance Abuse Programs
National Program
To strengthen the addiction treatment system's ability to successfully use process improvement techniques toward increasing patients' access to and retention in addiction treatment programs.
Hablamos Juntos: Improving Patient-Provider Communication for Latinos
National Program
To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.