Chronic Illness and Patient Satisfaction
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
Patient Satisfaction/Customer Service
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Patient Perceptions of Mistakes in Ambulatory Care
September 13, 2010 | Journal Article
Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.
Connoisseurs of Care?
December 1, 2006 | Journal Article
Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...
Nurse Burnout and Patient Satisfaction
February 1, 2004 | Journal Article
As nurse workloads increase, nurse burnout and job dissatisfaction become greater factors in the voluntary turnover that leads to understaffing of hospitals. Healthcare consumers rank this understaffing as a major threat to patient safety. As a cont ...
Online Professionalism Investigations by State Medical Boards
January 15, 2013 | Journal Article
With the widespread adoption of online networking and social media, doctors are expected to uphold high standards of online professionalism.
A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician
November 1, 2012 | Journal Article
The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.
Using Standardized Encounters to Understand Reported Racial/Ethnic Disparities in Patient Experiences with Care
April 1, 2011 | Journal Article
This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.
Satisfaction with Dementia Care
April 1, 2012 | Journal Article
This study examined caregiver-rated satisfaction for dementia patients in Veterans Affairs Medical Centers (VAMCs) from 2007 to 2009.
Hospitalized Children's Perspectives on the Quality and Equity of Their Nursing Care
January 1, 2012 | Journal Article
Approximately 3 million children in the United States are hospitalized every year. This study examines children and adolescents' views of the quality of their nursing care while hospitalized and their physical and emotional states.
Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children
November 1, 2011 | Journal Article
Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.