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Patient Satisfaction/Customer Service

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RWJF Clinical Scholar Alumnus Talks About "Business Side" of Patient Treatment

March 5, 2011 | Human Capital Blog Post

Imagine this: you’ve had an accident and totaled your relatively inexpensive, extremely reliable car. The insurance company offers to replace it with a luxury car, at no extra cost. You know the luxury car may not last as long or work as well, but i ...

Does Fear of Being Labeled "Difficult" Prevent Patients from Expressing Themselves to Doctors?

June 4, 2012 | Human Capital Blog Post

HCB: You conducted six focus groups, with 48 patients, to better understand how they felt about obstacles to shared decision making. Tell us what you found. Frosch: Patients absolutely want to collaborate with their physicians in making clinical dec ...

Study: Long Nursing Shifts Mean Burnout, Patient Dissatisfaction

November 12, 2012 | Human Capital Blog Post

Twelve-hour nursing shifts cause higher levels of burnout and negatively affect patient care, according to a study published this month in Health Affairs.

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