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Patient satisfaction

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  • Topic: Patient satisfaction
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Today: Twitter Chat on How to Be an Engaged Patient

July 25, 2013 | Human Capital Blog Post

Join U.S. News & World Report for a Twitter chat about how patients in hospitals can take ownership of their care and become actively engaged and informed about their treatment.

Post-Visit Patient Contact Improves Patient Satisfaction

April 8, 2013 | Story

Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.

Chronic Illness and Patient Satisfaction

December 1, 2012 | Journal Article

Providers who treat patients with chronic conditions can achieve high patient satisfaction.

RWJF Clinical Scholar Alumnus Talks About "Business Side" of Patient Treatment

March 5, 2011 | Human Capital Blog Post

Imagine this: you’ve had an accident and totaled your relatively inexpensive, extremely reliable car. The insurance company offers to replace it with a luxury car, at no extra cost. You know the luxury car may not last as long or work as well, but i ...

Patient Perceptions of Mistakes in Ambulatory Care

September 13, 2010 | Journal Article

Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.

Leverage Existing Efforts or Use a Centralized Approach?

July 1, 2010 | Issue Brief

This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.

Good for Health, Good for Business

April 1, 2010 | Issue Brief

Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.

Relax: Stress Reduction Program Curtails Use of Health Care Services, Increases Compliance and Satisfaction

October 19, 2005 | Program Results Report

The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.

Maryland Measures Satisfaction of Medicaid Recipients

February 1, 2002 | Program Results Report

From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.

Connoisseurs of Care?

December 1, 2006 | Journal Article

Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...

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