Chronic Illness and Patient Satisfaction
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
Patient Satisfaction/Customer Service
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Post-Visit Patient Contact Improves Patient Satisfaction
April 8, 2013 | Story
Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.
Leverage Existing Efforts or Use a Centralized Approach?
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
Good for Health, Good for Business
April 1, 2010 | Issue Brief
Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.
Patient Perceptions of Mistakes in Ambulatory Care
September 13, 2010 | Journal Article
Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.
RWJF Clinical Scholar Alumnus Talks About "Business Side" of Patient Treatment
March 5, 2011 | Human Capital Blog Post
Imagine this: you’ve had an accident and totaled your relatively inexpensive, extremely reliable car. The insurance company offers to replace it with a luxury car, at no extra cost. You know the luxury car may not last as long or work as well, but i ...
Nurse Burnout and Patient Satisfaction
February 1, 2004 | Journal Article
As nurse workloads increase, nurse burnout and job dissatisfaction become greater factors in the voluntary turnover that leads to understaffing of hospitals. Healthcare consumers rank this understaffing as a major threat to patient safety. As a cont ...
Connoisseurs of Care?
December 1, 2006 | Journal Article
Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...
Relax: Stress Reduction Program Curtails Use of Health Care Services, Increases Compliance and Satisfaction
October 19, 2005 | Program Result
The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.
Maryland Measures Satisfaction of Medicaid Recipients
February 1, 2002 | Program Result
From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.