You are now viewing 1 - 10 of 190 results
July 25, 2013 | Human Capital Blog Post
Join U.S. News & World Report for a Twitter chat about how patients in hospitals can take ownership of their care and become actively engaged and informed about their treatment.
April 8, 2013 | Story
Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
March 5, 2011 | Human Capital Blog Post
Imagine this: you’ve had an accident and totaled your relatively inexpensive, extremely reliable car. The insurance company offers to replace it with a luxury car, at no extra cost. You know the luxury car may not last as long or work as well, but i ...
September 13, 2010 | Journal Article
Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
April 1, 2010 | Issue Brief
Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.
October 19, 2005 | Program Results Report
The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.
February 1, 2002 | Program Results Report
From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.
December 1, 2006 | Journal Article
Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...