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Patient Concerns

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  • Topic: Patient concerns
  • Topic: Patient satisfaction/customer service
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Does Fear of Being Labeled "Difficult" Prevent Patients from Expressing Themselves to Doctors?

June 4, 2012 | Human Capital Blog Post

HCB: You conducted six focus groups, with 48 patients, to better understand how they felt about obstacles to shared decision making. Tell us what you found. Frosch: Patients absolutely want to collaborate with their physicians in making clinical dec ...

Patients' Perception of Hospital Care in the United States

October 30, 2008 | Journal Article

An exploration of patient perspectives on hospital care found moderately high levels of patient satisfaction with care and a relationship between higher nurse to patient-days ratio and patient satisfaction. Efforts to improve hospital care would benefit from addressing patient perspectives.

Connoisseurs of Care?

December 1, 2006 | Journal Article

Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...

Medical Authority and the Culture of Rights

August 1, 2004 | Journal Article

The current article is a review of Paul Starr's analysis in the Social Transformation of American Medicine (1982) and its impact on health care activism and the medical profession. Halpern asserts that Starr does not adequately investigate the proce ...

Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk

June 4, 2008 | Story

Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.

If You Have Pneumonia, Which Emergency Department will Give the Best Care?

May 17, 2012 | Program Result Report

Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.

It's Not Only Words that Influence Doctor-Patient Relationships

November 1, 2011 | Story

RWJF Clinical Scholars find nonverbal communication plays a role in medical judgments.

Understanding Public Distrust of Health Care

January 31, 2008 | Story

For David T. Grande, MD, MPA, Robert Wood Johnson Foundation Health & Society Scholars provided a bridge to academia.

Increasing Satisfaction by Providing Headphones and Ear Plugs to Patients

June 4, 2008 | Story

Staff began offering patients headphones and/or ear plugs during their admission in order to minimize the noise disturbance on the unit.

Scheduled "Peace and Quiet Time" for Pediatric Patients

June 4, 2008 | Story

This provides parents and their children with uninterrupted time to sleep or spend quiet time together.

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