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February 1, 2009 | Journal Article
This qualitative study examined the underuse of interpreters by residents at two major urban teaching hospitals. Professional interpreters can improve communication and the quality of care received by patients not fluent in English, but remain underused even when their services are readily available.
September 1, 2008 | Journal Article
Select Findings from the Literature
February 1, 2008 | Story
Current Language Proficiency Testing Options
February 6, 2008 | Toolkit
Systems that support delivering appropriate interpreter services to patients.
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
October 15, 2007 | Program Result Report
From 2002 to 2006, the Regional Medical Center at Memphis, known as the MED, in Memphis, Tenn., improved and expanded language services for Spanish-speaking patients throughout the organization.
August 1, 1998 | Program Result Report
Helping Hands, Inc., a nonprofit organization affiliated with the Boston University School of Medicine, piloted shared medical interpretation services for non-English speaking patients in health care institutions in New York, Massachusetts and Connecticut.
October 16, 2007 | Program Result Report
Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.