Remote Video Interpreting Services
May 2, 2013 | Story
Using two-way video, medical interpreters at four of Sutter Health’s campuses in San Francisco have been able to double the size of their caseloads, and now serve 8 to 12 patients a day.
Language Services
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EHR “Alerts” Increase Use of Interpreters
St. Mary's hospital used its EHR system to increase the use of qualified interpreter services during admission from 44 percent to 73 percent over seven months, and during discharge from 26 percent to 60 percent.
Health Care Interpreter Training Expands to Include Arabic and Mandarin
November 30, 2012 | Program Result Report
The Certification Commission for Healthcare Interpreters developed and pilot tested certification exams for health care interpreters seeking professional certification in Mandarin and Arabic to help patients communicate with health professionals.
Health Insurance Plans Collecting More Data on Race, Ethnicity, and Language
March 13, 2012 | Program Result Report
Researchers at America's Health Insurance Plans conducted four surveys of health insurance plans from 2003 to 2011 to chart the extent to which the plans collected and used data on the race, ethnicity, and language of their enrollees.
How Do you Assure Your Interpreters Skills?
February 1, 2008 | Story
Current Language Proficiency Testing Options
Telephone Interpreter Message to Providers
February 6, 2008 | Toolkit
Systems that support delivering appropriate interpreter services to patients.
Language Barriers in Health Care
September 1, 2008 | Journal Article
Select Findings from the Literature
Language Services Program Assessment Questions
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Chapter 8: Educating Clinical Staff on Meeting Patients' Language Needs
June 4, 2008 | Toolkit
Patients who are not proficient in English must have their language needs met during every encounter.
Molina Healthcare's TeleSalud Program: Providing Direct Access to Language Services
September 5, 2008 | Toolkit/Story
The TeleSalud project offered direct accessibility for medical interpretation services to address the health and language needs of the underserved, limited English proficient Latino population.