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Performance standards and measurement (3)
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Health Insurance Plans Collecting More Data on Race, Ethnicity, and Language

March 13, 2012 | Program Result Report

Researchers at America's Health Insurance Plans conducted four surveys of health insurance plans from 2003 to 2011 to chart the extent to which the plans collected and used data on the race, ethnicity, and language of their enrollees.

Telephone Interpreter Message to Providers

February 6, 2008 | Toolkit

Systems that support delivering appropriate interpreter services to patients.

Language Services Program Assessment Questions

June 4, 2008 | Toolkit

A successful language services program begins with a strong foundation.