Remote Video Interpreting Services
May 2, 2013 | Story
Using two-way video, medical interpreters at four of Sutter Health’s campuses in San Francisco have been able to double the size of their caseloads, and now serve 8 to 12 patients a day.
Language Services
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Health Care Interpreter Training Expands to Include Arabic and Mandarin
November 30, 2012 | Program Results Report
The Certification Commission for Healthcare Interpreters developed and pilot tested certification exams for health care interpreters seeking professional certification in Mandarin and Arabic to help patients communicate with health professionals.
EHR “Alerts” Increase Use of Interpreters
St. Mary's hospital used its EHR system to increase the use of qualified interpreter services during admission from 44 percent to 73 percent over seven months, and during discharge from 26 percent to 60 percent.
Interpreters to Ensure Patients Receive Instructions in Their Native Language
February 26, 2013
Oregon Health and Science University saw a 65 percent improvement in ensuring patients with limited English proficiency have an interpreter during admission and discharge.
Health Insurance Plans Collecting More Data on Race, Ethnicity, and Language
March 13, 2012 | Program Results Report
Researchers at America's Health Insurance Plans conducted four surveys of health insurance plans from 2003 to 2011 to chart the extent to which the plans collected and used data on the race, ethnicity, and language of their enrollees.
Does a Video-Interpreting Network Improve Delivery of Care in the Emergency Department?
October 18, 2011 | Journal Article
Video interpreting services had minimal impact on health care outcomes in this study of two hospitals in California.
Helping Non-English Speakers Navigate Emergency Departments
October 17, 2011 | Story
Study by RWJF Scholar finds video-interpreting may reduce number of Spanish-speaking patients who leave emergency departments against medical advice.
Joint Commission Requirements
January 1, 2008 | Toolkit
A language services program.
How Do you Assure Your Interpreters Skills?
February 1, 2008 | Story
Current Language Proficiency Testing Options
Telephone Interpreter Message to Providers
February 6, 2008 | Toolkit
Systems that support delivering appropriate interpreter services to patients.