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Language and Health Illiteracy Barriers

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Developing Universal Symbols for Health Care Facilities

May 13, 2011 | Program Result Report

Project staff worked with a design team to create and test a set of universal graphic symbols to help people with limited proficiency in English find their way around health care facilities.

What Language Services Mean to Patients

April 6, 2011 | Program Result Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Importance of Language Services

June 4, 2008 | Issue Brief

While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.

Addressing Language Barriers in Health Care

March 1, 2007 | Issue Brief

This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.

Race, Ethnicity, and Language Data

August 31, 2009 | Report

Hablamos Juntos (Together We Speak)

August 12, 2010 | Journal Article

Hablamos Juntos supplied Spanish interpreters to health care providers in eight states. This study examined data from the program to determine if the presence of an interpreter improved communication between health care providers and their Latino patients.

In Any Language

May 1, 2008 | Report

This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.

Self-Reported Fluency in Non-English Languages Among Physicians Practicing in California

June 1, 2010 | Journal Article

International medical graduates contribute to the diversity of languages spoken by California physicians.

Parents' Medication Administration Errors

February 1, 2010 | Journal Article

Parents often give their children inaccurate doses of medicine. For this study, researchers observed parents administer liquid medicine to their children using a set of standardized dosing instruments. The study occurred in late 2008 at an urban public hospital.

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