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September 12, 2010 | News Release
Making signage easy to understand and eliminating language barriers is one simple way to iimprove the health care experience for everyone.
January 1, 2006 | Toolkit
Symbols help patients with limited English find their way.
June 4, 2008 | Toolkit
Adapted from the IMIA Standards of Practice for Medical Interpreters.
June 4, 2008 | Toolkit
Establishing an Assessment and Grievance Process to Evaluate Telephonic Interpretation
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.
October 16, 2007 | Program Result Report
Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.
June 4, 2008 | Issue Brief
While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.
March 1, 2007 | Issue Brief
This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.
May 1, 2008 | Report
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
November 18, 2009 | Program Result Report
Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.